Position
Associate Support Engineer

Location
New England

Description

The Associate Consultant is responsible to support the Support Operations and its clients.  The Associate Consultant has superior knowledge of hardware/software products/platforms used to deliver and maintain IT solutions that meet business needs.  The Associate Consultant will be an escalation point for technical solutions and work closely with Support Engineers to grow individual and group skills.  Responsible for delivering reliable and competitive client service while achieving and maintaining a steadfast ROI and achieve profitability goals.

Requirements and Responsibilities

• Notify appropriate internal resource for updates on client contact information
• Identify possible Project Change orders and notify Project Manager
• Work minimum 1880 hours per year (156/month)
• Allocate a minimum of 75% of time to project work (based on 1880 billable hours / year)
• Generate new project work or expand project work for existing client relationships
• Review all Project Documentation prior to submitting to the internal Project Manager or client
• Validate all third party consulting hours for the project when possible
• Provide weekly schedule for the project/support task to the Project Manager/Support Operations Manager
• Be an active representative of EXENET at client site; get EXENET message out to clients
• Identify any required technical training for an EXENET resource  to complete a project/support

Competencies

• Excellent Written and oral communication skills
• Ability to work under pressure; good in crisis management
• Ability to work and follow on projects that may take place outside standard hours
• Ability to manage schedules, utilization and realization calculations; juggle priorities and coordinate multiple projects and resources
• BS Degree Minimum
• Minimum One Year consulting and IT service
• Communicate expertise and provide thought leadership to clients and partners
• Leadership skills; specifically the ability to motivate and lead highly technical people

Contact
E-mail resumes in MS Word format to: mbailie@exenet.com
Please specify position title in subject line.

Candidates who meet the qualifications listed should forward resume including salary history and requirements. Candidates must be authorized to work in the US . Relocation assistance is not available. Only qualified candidates will be contacted.